Privacy Policy and Cookies

We endorse the Australian Privacy Principles contained in the Privacy Act 1988 and support the role that the Australian Privacy Commissioner within the Australian Human Rights Commission plays.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.

Queries Complaints Access and Correction

You have a right to request access to your personal information held by us and to request its correction. If you wish to do so, please use the contact details below.

If you wish to make a formal complaint, please provide your complaint in writing to our one of the addresses below. We will consider your complaint promptly and contact you to seek to resolve the matter.

If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.

Queries, complaints, requests for access to or correction of personal information can be sent to help@belowzeroconfectionery.com.au

Or by mail to;

Customer Service
Below Zero Confectionery Co.
PO Box 362
Ormeau, QLD, 4208

Customers

Below Zero Confectionery Co. respects the rights of individuals to determine to whom they give their personal information and how their information is used. Our customer’s privacy is very important to us and we will value the trust you place in us in giving us your personal information. We take this responsibility seriously and we are committed to safeguarding your information and using it for the purposes for which you have entrusted it to us.

What Information we collect

We collect a range of information from our customers that is directly related to the products and services you choose. Where we wish to use the information for other purposes, we will seek your agreement beforehand. The kind of personal information we collect can include: name, contact details, location, demographic information like gender, age, relationship status and so on, products you are interested in, where you shop, what you buy, who you shop for, where else you like to shop, what loyalty programs you belong to.

How We Collect Information

As much as possible we collect information directly from our customers. We do this in several ways, including when you:

  • provide us with personal information over the phone or through personal mobile computing devices, like smart phones and tablets;
  • fill out application forms; or
  • submit your personal details through our website.

We also collect solicited personal information indirectly, through publicly available sources, or through social media sites, like Facebook, Twitter, Google and others, who disclose to their users that the users’ personal information is provided to businesses like Below Zero Confectionery Co. We may also collect or have access to personal information through any third parties’ that we are in business with. We do this where:

  • the customer has consented to such collection or would reasonably expect us to collect their personal information in this way, or
  • if it is necessary for a specific purpose such as the investigation of a privacy complaint

Using Personal Information

We use personal information to better understand our customers’ interests and needs, to complete purchase transactions and layby orders and to better determine the range of products that we offer.

We use personal information in the following ways:

  • Provide, deliver, source, administer, improve and personalise our products and services;
  • Process payments and provide refunds and discounts;
  • Enable our third-party service providers to provide us with IT products and services, carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
  • Provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
  • Combine or compile with publicly available information for the processing or creation of marketing offers and information;
  • Personalising our customers shopping experience, including, where appropriate, identifying individuals;
  • Communicating with our customers, including product recalls and responding to queries and complaints;
  • Fraud prevention, including services regarding the protection of our customers’ information, e.g. credit card information;
  • Develop and expand our operations to better suit our customers’ needs, such as planning for future product lines and store locations;
  • Maintaining and keeping our customers information current and as accurate as possible;

Disclosure

We do not disclose personal information to third parties unless we are permitted to do so by law, or you have given us your consent to do so. Third parties we may disclose personal information to include:

  • Our related companies
  • Our service providers including IT service providers, major delivery companies, advertising and marketing service providers, out-sourced call centres, mail houses and third-party fulfilment contractors; and
  • Our professional advisors including our accountants, auditors and lawyers;
  • Payment system operators and financial institutions; and
  • Government agencies.

Some of our service providers provide services to us entirely or partly from overseas locations and we may in order to receive those services occasionally transfer personal information overseas, predominantly to the United States of America, Europe and the Asia Pacific Region, including where:

  • we use service providers, cloud computing solutions or data storage located overseas;
  • we, or our related bodies corporate, have offices overseas;
  • we need to comply with foreign legal or regulatory requirements; or
  • an international payment has been made.

Data security

We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse. This includes any information that we disclose overseas.

Where data is held overseas, we require third parties to store such data in restricted access premises and provide appropriate protection against unauthorised disclosure. As a minimum-security requirement, password authentication is required to access those databases in all cases. We also use fire walls, SSL technology and encryption for transmission of data where appropriate.

When the personal information that we collect is no longer required, we destroy, delete or de-identify it in a secure manner.

Our Online Store

Ordering products from Below Zero Confectionery Co. (i.e. our website and apps) is designed to be as simple as possible, while still providing security and privacy for all your details. You can pay for goods using any electronic payment method supported and we only store sensitive transaction information where necessary to process your payment securely. Credit card data is held in encrypted form and complies to the security standards prescribed for data of this kind.

Email and SMS Subscription Lists

If you elect to register an account with Below Zero Confectionery Co. and use this account to make purchases from the website or mobile app, some of your personal information (being your email address and/ or contact phone number) will be provided to our delivery carrier. This information is used by the carrier to send you updates on the status of your deliveries from us.

You have the ability to opt out of these communications directly from the messages you receive.

We may choose to have an electronic Direct Marketing (eDM) email list which provides marketing offers to subscribers. If you elect to subscribe to our eDM, these services will be provided to you to communicate product information, special events and offers. We also use search engine and social media sites to make marketing offers which may be of interest to you. Our marketing subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all our marketing communications to you. We also send SMS to customers who have subscribed to receive SMS messages from us. Our SMS subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all our SMS communications to you

Spam

We will never knowingly send you electronic messages without your consent. For more information on the Spam Act 2003, please visit https://www.legislation.gov.au/Details/C2016C00614

Your Privacy choices

Where feasible, you can interact with Below Zero Confectionery Co. anonymously or using a pseudonym. This will mean that there are some products and services that you will not be able to enjoy.

You can access the personal information that we hold about you and you can ask us to correct the personal information we hold about you.

If you are listed on one or more of our Direct Marketing email lists you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ options contained in our emails.

If you are signed into your Google account when you use our website or related services, then Google may also combine data from your Google account with data about your use of our services, in order to help identify you to be shown relevant advertising online, across your devices. Google Analytics is a tool that helps website owners measure how users interact with website content. For more information and to opt out:

Google reCAPTCHA

We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots. This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymised. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCAPTCHA from your browser sall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.).
For more information about Google’s Privacy Policy, please visit: https://policies.google.com/privacy
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section below “How to control and delete cookies”. If you do not agree to such use, please refrain from using the website.

What are Cookies?

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer’s hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer.

How do We Use Cookies?

We use Google provided services to constantly improve your browsing experience on our websites. Other integrated features, or partners that may, at any point, have cookies on our site are listed below.

Google reCAPTCHA and Google Analytics may also place cookies on your machine. Please read their privacy policies to ensure that you’re comfortable with the way they use cookies.

Google Analytics and Google reCAPTCHA (Google Privacy Policy) (Google Terms of Service)
Facebook (+Messenger and Instagram) (Cookies Policy) (Data Policy)
Mailchimp
WooCommerce
WordPress

Social Media Third Party Cookies?

To enrich our website content, sometimes we may embed video content from other social media websites such as YouTube, Facebook and Instagram. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites.  Below Zero Confectionery Co. has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

We also offer a “share page” widget on some of our web pages, where content can be shared easily on the following sites Facebook, Instagram, Twitter and LinkedIn.  These sites may set a cookie when you are logged into their service.  Below Zero Confectionery Co. has no control or liability over these cookies set, so you should check the relevant third party’s cookie policy for more information.

There is also a high likelihood that if you visit our site after following a link present on social media that cookies will follow from the respective Social Media site. Once again, we recommend that you read and understand the relevant third party’s cookie policy for more information.

How to Control and Delete Cookies?

Should you choose to disable, reject or block our cookies, some parts of our websites may not function fully, or in some cases, our website will not be accessible at all.

For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.allaboutcookies.org.