Please take a few minutes to read the below information about the legal terms and conditions that apply to your use of the Below Zero Confectionery Co. website and any services or products that you order from us. If you don’t agree to these terms and conditions, please do NOT use our website.
Acceptance
By using this website, you are bound by these terms and conditions which form a legally binding contract between you and the Below Zero Confectionery Co. ABN: 28 425 336 928
Privacy Policy
Through your agreeance with the Terms and Conditions set henceforth in this document, you are also agreeing and acknowledging that you have also read and have agreed to the terms and conditions set out in our Privacy Policy. If you are yet to agree, please visit the Privacy Policy page here.
Use of this website
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep link into this website.
If you’re a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact help@belowzeroconfectionery.com.au via email.
Copyright, trademarks and ownership of rights
The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to Below Zero Confectionery Co. ABN: 28 425 336 928 and unless authorised, the use or misuse of them is forbidden.
Spam
Under no circumstance will we deliberately send you a physical or electronic message without your consent.
Cookies
By using our website, you agree to the use of cookies and other technologies as set out in our Privacy Policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. You can read all about this in the section “How to control and delete cookies” on our Privacy Policy page. If you do not agree to such use, please refrain from using the website.
For more information on Cookies and how we use them please visit our Privacy Policy.
Links to third-party sites and other websites
There are links on this site to other websites that may be of interest to you. Please note that Below Zero Confectionery Co. is not responsible for the information contained on those websites. Each site has its own terms and conditions and privacy policies that you should familiarise yourself with. We will not be liable for any damage caused by use of these websites.
Damage to computer or other device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
Age restrictions
When you order these products online, you are confirming that you’re of the legal age and that the information you have provided us is true and accurate.
Online shopping
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you’re unhappy with your purchase, please review our Returns Policy.
Orders
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order.
We reserve the right to contact you for verification purposes before we allow your order to be dispatched.
Product Availability
We will do our utmost to ensure that products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases, this is not possible, and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full the amounts you have in respect of such unavailable product. We cannot provide rainchecks for products ordered online and reserve the right to limit the sale of products to reasonable or normal household quantities.
Variation of Products and Price
Below Zero Confectionery Co. may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
Delivery
A standard flat rate fee per delivery and re-delivery will apply. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.
We will be using Australia Post, or another registered Postal or Courier service for all of our shipping needs. Delivery lead time will vary depending on your location.
Please note that parcels may require a signature upon delivery. If there’s no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post (or relevant agency) office for you to collect. Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification, or a calling card will be left.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
Returns
Please refer to our Returns Policy.
Payment
All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.
We accept Paypal all major credit cards including MasterCard, American Express, Diners Club, and Visa.
Where you have saved your card details with us: We will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store you card details.
We will always act to protect the details of your payment and purchase however in the absence of negligence, Below Zero Confectionery Co. will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.
Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process.
Damaged products
Please refer to our Returns Policy.
Cancelling an order
You can cancel your online order prior to the commencement of order processing, so please contact us as soon as possible.
We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched if it has already been processed.
If your order has been dispatched please refer to our Returns Policy.
Password and account security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you logout of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.
Below Zero Confectionery Co. will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
Website changes
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
Website unavailability
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
Correction of errors
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at help@belowzeroconfectionery.com.au via email.
Notices
Below Zero Confectionery Co. may give notice to you by electronic mail, conventional mail to your address contained in your order, or notice posted on the Below Zero Confectionery Co. website. You may give notice to Below Zero Confectionery Co. by electronic mail to help@belowzeroconfectionery.com.au.
Termination
If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.
Disclaimer/Limitation of Liability
Your use of this website is at your own discretion.
Below Zero Confectionery Co.
- makes no warranties or representations about this website or any of the content;
- accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and;
- does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Below Zero Confectionery Co. in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
Governing law
Below Zero Confectionery Co. operates this website from its offices in Australia. The laws of the State of Queensland govern these Terms and Conditions.
Comments, feedback and other
As a young business we greatly appreciate any comments, feedback or suggestions that you may have and we greatly encourage you to send us an email at help@belowzeroconfectionery.com.au with anything you may have!